You order on the retail partner side, not here. This page maps who does what after you click.
| Stage | Who handles it | Typical timing |
|---|---|---|
| You place the order | The retail partner's checkout | Minutes |
| Pick and pack | The partner's warehouse | Within 24 hours on business days |
| Label and first scan | Carrier pickup | Same or next business day |
| In transit | USPS, UPS or a regional carrier | 2 to 5 business days in the lower 48 |
| Alaska, Hawaii, PO boxes | Same carriers, longer legs | Add 2 to 4 days |
Hoodies and sweatsuit sets travel folded in poly mailers. Order a tube top with a hoodie and they usually share one package.
Labels sometimes print a day before the box moves, so a silent first day is normal. Four business days with no new scan is not. At that point contact the retailer's own support: they see carrier data this catalog cannot, and they can open a trace.
The catalog part: photos, specs, collections, prices at last refresh. The commerce part belongs to the retail partner: shipping fees, free-shipping thresholds, carrier choice, delivery dates. If a listing here says one thing and checkout says another, checkout wins.
Not sure where your question belongs? Send it to [email protected] and we will route it.
Last updated: August 20, 2026