One inbox, one phone line, one mailing address. A person answers, usually within a business day.
Email: [email protected]. The fastest lane and the one with a paper trail.
Phone: +1 (800) 555-0179, Monday to Friday, 9am to 5pm Eastern. Missed calls get a callback.
Mail: 2745 Cottonrow Lane, Suite 8, Charlotte, NC 28205
| Your question | Right address |
|---|---|
| Wrong spec, dead link, missing photo on this site | Us, and it usually gets fixed the same week |
| Which size or fabric to pick | Us; we know the catalog line by line |
| Press, partnerships, catalog feedback | Us |
| Where is my package, refund status, payment issue | The retailer's support; we cannot see orders at all |
The short rule: if the question involves an order number, we are the wrong window. Everything else about EFAN and this catalog lands here.
Last updated: August 20, 2026